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10 Best Noise Cancelling Headset For Call Center
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Noise Cancelling Headsets
Buying Guide for the Best Noise Cancelling Headset For Call Center
Choosing the right noise-cancelling headset for a call center is all about striking a balance between comfort, call quality, and effective noise reduction. Since you'll likely wear the headset for many hours and in a busy environment, it's important to consider features that support long-term use and clear communication. The best fit for you will depend on how noisy your workspace is, how long you spend on calls, and what type of devices you need to connect with.Noise Cancellation TypeNoise cancellation in headsets comes in two main forms: active and passive. Active noise cancellation (ANC) uses electronics to counteract background noise, which is especially useful in loud environments, while passive noise cancellation relies on the headset's physical design to block out sound. If you work in a very noisy call center, ANC can make a significant difference in your comfort and focus. For quieter office environments, passive noise cancellation might be enough. Decide based on how much background noise typically surrounds you.
Microphone Quality and Noise ReductionThe microphone is the most critical component for voice calls, especially in a call center. Some microphones come with noise-reducing or noise-cancelling features to block out ambient sounds, ensuring your clients hear you clearly. Look for microphones advertised as 'noise-cancelling' or 'unidirectional' for the best call quality. If your work area is especially noisy, prioritize headsets with advanced microphone noise filtering.
Comfort and Ergonomic DesignSince you'll likely wear the headset for long periods, comfort is crucial. Factors like cushioned ear pads, adjustable headbands, and lightweight design play a big role. Some people prefer over-ear designs for full coverage, while others like on-ear for lighter weight and less heat. Consider your personal preference and whether you'll be sharing the headset, as adjustability can be important for fit.
Connectivity OptionsHeadsets can connect via USB, Bluetooth, or a traditional 3.5mm jack. Each type has its advantages: USB headsets often work well for computer-based systems and can come with integrated controls; Bluetooth is best for wireless mobility; and 3.5mm jacks are versatile for multiple devices. Pick the connection type that matches the devices you'll use most often and consider if wireless freedom or simple plug-and-play is more important for your workflow.
Durability and Build QualityIn busy call centers, headsets tend to get a lot of use and may even be shared. Sturdy materials and a high-quality build will help your headset last longer and withstand daily wear and tear. Look for hinges, cables, and ear pads that seem well-made and easy to replace if needed. If you're prone to accidental drops or rough handling, durability becomes an even bigger factor.
Controls and FeaturesSome headsets offer convenient features like in-line volume controls, mute buttons, and customizable quick-access functions. These might seem minor, but being able to quickly mute yourself or adjust the volume can improve your workflow. Think about how often you'll use these features and whether you’d benefit from having them within easy reach.